Device Support Technician - SkillBridge

Compensation:

• Up to $120,000 annually upon SkillBridge completion

Schedule:

• Day shift only
• 5×8 or 4×10 schedule (finalized with supervisor)
• No nights or weekends

About the Client

Our client is a large public-sector organization with a mature enterprise IT environment supporting thousands of end users across multiple departments. The IT organization is known for its structured processes, strong service culture, and long-term career stability.

This role sits within the Collaboration and Workplace Technologies team and supports mission-critical end-user systems across city offices.

The Role

The Client Support Technician provides Tier II desktop and end-user support in a fast-paced enterprise environment. This role is ideal for SkillBridge candidates transitioning into professional IT careers who want hands-on experience with enterprise systems, structured ITIL processes, and long-term growth opportunities.

This is not a call-center role. You will work directly with users, systems, vendors, and internal IT teams to resolve issues and improve service delivery.

What You’ll Do

• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, and A/V equipment
• Support Windows operating systems, Microsoft 365, and enterprise applications
• Perform software and OS deployments and upgrades
• Provide Tier II escalation support for the Service Desk
• Create and maintain technical documentation and user guides
• Coordinate with vendors and internal IT teams on hardware and software issues
• Serve as a subject matter expert (SME) for assigned technologies
• Support ITIL-based service delivery and continuous improvement efforts

Required Qualifications (Condensed)

Must-Have

• SkillBridge eligibility required
• Ability to work on-site in downtown Seattle
• Minimum 2 years of Windows desktop/laptop support in a professional or enterprise environment

Technical Foundations

• Experience supporting Windows OS, Microsoft 365 / Office, and common enterprise applications
• Hands-on experience installing, upgrading, and configuring hardware and software
• Basic client-side networking and telephony knowledge

Professional Skills

• Strong written and verbal communication
• Excellent documentation habits
• Ability to manage multiple priorities in a customer-facing environment
• Familiarity with ITIL concepts is a plus

Career Growth & Upside

This role offers a strong enterprise IT foundation and exposure to:

• Structured ITIL service environments
• Tier II and Tier III escalation workflows
• Enterprise-scale desktop, endpoint, and collaboration technologies

High performers can grow into senior desktop support, systems administration, endpoint management, or IT leadership roles over time.

Work Environment

• 100% on-site at downtown Seattle offices
• Professional, process-driven IT organization
• Stable environment with long-term career potential
• Daytime schedule only