IT Specialist - SkillBridge

Location: Can be remote during SkillBridge, after SkillBridge would need to be hybrid/ on-site in Manhattan Beach, CA

Pay: Up to $80K after completion of SkillBridge

Top Skills' Details:
1. PC / Windows OS troubleshooting
2. Experience working with a ticketing system - password resets / printer troubleshooting
3. Basic networking issues

Job Description:
Under general supervision, installs and maintains computer systems, network, and related equipment; performs technical and administrative work in administering the City’s and/or public safety’s network infrastructure and information systems, and does related work as required.

Essential Duties:

• Installs, upgrades, troubleshoots and maintains Citywide Windows network and Windows operating system and Office Suite based computer hardware, software and applications.
• Maintains and supports the City's digital presence (social media, government cable channel, Internet and Intranet web sites); works closely with city departments in the content, upkeep, and maintenance of City
  web pages.
• Provides technical assistance and support for end user compute resources (i.e. desktop, laptop, tablet, mobile phone, etc.), including answering calls and resolving trouble tickets.
• Performs system and network administration functions such as user adds, moves and deletes, backup and restore, preventive maintenance, print queue support, upgrades, etc.
• Provides tier 1 support of departmental applications and takes corrective action as required or escalates to Senior Technology Specialists, Applications Analysts, Network Administrators, or Technology Systems Engineer.
• Maintains end user computer asset inventory management of desktops, laptops, mobile phone, tablets, printers, components, and desktop software licenses; administer procurements and deployment.
• Supports end user computer (i.e. desktop, laptop, mobile phones, tablets, etc.) technology refreshment using automated deployment tools and established processes.
• Maintains user and technical documentation; prepare reports; and other related information as required.
• Provides on-call support on a rotational basis.
• Provides support of public meeting broadcasts.
• Perform other office related duties as assigned.

Education/Training/Experience:

• A Bachelor’s degree in Information Technology or a related field AND three (3) years of technical experience in performing a full range of computer support and networking activities with direct customer contact and service is required.
  Experience in operating and maintaining computers within a networked environment, running Windows and Microsoft Office is required.

Licenses/Certificates/Special Requirements:

• A valid California driver’s license is required at time of employment.
  May be required to work shifts, weekends, and/or holidays.
  In accordance with California Government Code Section 3100, employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State