Tier 2 Technical Support Specialist – SkillBridge

About the Client

Our client is a fast-growing managed services provider (MSP) headquartered in the Pacific Northwest, supporting a diverse set of commercial customers. The organization is known for investing in employee development, certifications, and long-term career growth.

This role supports multiple client environments and provides broad exposure across systems, networking, and end-user technologies.

The Role

The Tier 2 Technical Support Specialist provides advanced end-user and systems support, serving as a key escalation point for technical issues that require deeper troubleshooting. This role is well suited for SkillBridge candidates who already have a solid IT foundation and want to accelerate into more advanced technical roles.

You will work directly with client systems, troubleshoot complex issues, and collaborate closely with senior engineers.

What You’ll Do

• Diagnose and triage hardware, software, and network issues
• Install, configure, and upgrade operating systems and applications
• Provide on-site and escalation support for client environments
• Troubleshoot desktops, laptops, printers, and peripheral hardware
• Support user account setup, email configuration, and password resets
• Use remote support tools to resolve end-user issues
• Document resolutions, escalation notes, and client environment details
• Escalate complex issues to higher-tier engineers within SLA requirements

Required Qualifications (Condensed)

Must-Have

• SkillBridge eligibility required
• Ability to work on-site in Beaverton, OR or Phoenix, AZ
• Experience with help desk or IT

Technical Foundations

• Strong understanding of Windows desktop environments
• Experience with Microsoft 365, Azure, and common productivity tools
• Working knowledge of Windows Server environments
• Solid networking fundamentals (TCP/IP, routing, VPNs, ports)

Certifications

• Network+ or Microsoft certifications (MS-900, MS-102) preferred
• A+ or other relevant certifications are a plus

Professional Skills

• Strong communication and customer service skills
• Sound technical judgment and troubleshooting discipline
• Ability to document clearly and manage multiple priorities

Career Growth & Upside

This role offers hands-on exposure to:

• Managed IT Services environments
• Escalation-based troubleshooting workflows
• Client infrastructure, networking, and cloud platforms

High performers can progress into Tier 3 support, systems administration, network engineering, or cloud-focused roles, with employer-supported training and certifications.

Work Environment

• On-site role at client-supported locations
• Fast-paced MSP environment with diverse technical exposure
• Strong emphasis on learning, certification, and internal promotion